General
Do your padel rackets come with the wrist strap attachment?
Yes, all our padel rackets come with a built-in wrist strap (also called a safety cord). It’s usually attached to the bottom of the handle and must be worn around the wrist during play for safety reasons - to prevent the racket from slipping or flying out of your hand during a shot.
What is the ideal weight for a padel racket?
Most padel rackets weigh between 360–380 grams. Lighter rackets offer better maneuverability and control, while heavier rackets provide more power on impact.
What does EVA Memory Foam Core mean?
EVA foam is the material inside the racket’s core that absorbs vibration and enhances comfort.
The EVA Memory Foam Core used in IANONI rackets gives a softer feel, better control, and improved power transfer.
How should I take care of my padel racket?
- Store it in a cool, dry place.
- Avoid leaving it in hot cars or direct sunlight.
- Use our protective racket cover to prevent scratches and moisture damage.
Returns:
What is your return policy?
We offer a 30-day return policy on unused rackets in their original packaging. If you’re not completely satisfied, contact our support team to arrange a return or exchange.
How do I start a return or exchange?
To start a return, simply contact our customer support team with your order number and reason for return.
We’ll guide you through the process and provide a return shipping label if applicable.
Can I return a racket after it’s been used?
Unfortunately, we can only accept returns for unused rackets that are in their original condition and packaging.
Once a racket has been used or shows signs of wear, it’s no longer eligible for return.
Who pays for return shipping?
If the return is due to a defect, damage, or incorrect item, we cover all shipping costs.
If you’re returning a racket for personal reasons (e.g., changed mind, wrong size, or preference), return shipping costs may apply.
Refunds/Exchanges:
How long does it take to receive my refund?
Once we receive and inspect your returned racket, refunds are typically processed within 5–7 business days to your original payment method.
Can I exchange my racket for a different model?
Yes! If you’d like to try another model (for example, switching from the Double Stripe to the Blaze), we’ll be happy to arrange an exchange.
Just contact our support team within 30 days of purchase.
Can I cancel my order before it ships?
Yes, orders can be canceled within 24 hours of placement if they haven’t yet shipped.
After that, you can return the racket once it arrives.
Do I need the original packaging to return my racket?
Yes. To ensure safe shipping and quick processing, please return your racket in its original packaging with all tags, covers, and accessories.